Return and Refund Policy

Partsbazar is an internet-based MSP operating in Bangladesh. Where partsbazar eCommerce is a platform that provides various various categories of products. This policy outlines our procedures for returns.

Detailed Returns Policy:

1. Return Procedures:

1.1 Defective Products:

We have provisions for returns for defective products. If you receive a defective product, please contact our customer service for verification.

1.2 Incorrect Product Delivery:

If you receive the wrong product or if the delivered product doesn't match what was ordered, we will provide the correct product or arrange for a refund.

2. Returns Conditions:

2.1 Conditions for Return:

As per our return process, customers must initiate their return requests within 12 hours from the delivered date. Failure to do so may lead to the rejection of the return or refund request.

2.2 Product Condition:

The returned product must be in good condition and, where applicable, in its original packaging for us to initiate the return or refund process.

3. Returns Process:

3.1 Product Return Process:

Where necessary, we will verify the returned product and proceed with the return process if the returned product meets our criteria.

3.2 Product Refund Process:

We will verify the returned product and proceed with the refund process if the returned product meets our criteria.

4. Important Notes on Returns and Refunds:

4.1 Product Condition:

During the returns and refunds process, the product must remain in its optimal condition.

4.2 Packaging:

The packaging of the returned or refunded product must be appropriate, secure, and tamper-proof.

5. Returns Charges:

5.1 Charges for Returns and Refunds:

If there are any charges associated with returns or refunds, we will provide you with accurate information regarding those charges.

6. Eligibility for Refund:

Products or services must be in original condition and packaging.

Valid proof of purchase is required for eligibility.

7. Refund Process:

Initiate refund request through customer service channels.

Review and verification of eligibility.

Approved requests undergo the refund process.

8. Refund Methods:

Generally refunded to the original payment method.

Processing time varies based on payment provider and financial institution.

Some items or services may not be eligible for refunds:

Digital downloads.

Personalized products.

Consumed or utilized services.

9. Contact Us:

If you have any questions or concerns about the returns or refunds process, please contact our customer service at 01322910471, 01322910470